User Phone: 254740707233 | Channel: UmemeSmart | Status: Active User Message Count: 3 Bot Message Count: 3
[User]: Hello Alpha System Support, I paid for the electricity yesterday but now it's showing that the balance is low 2026-10-19 06:47:11
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:47:11
[User]: UMEMESMART 2026-10-19 06:47:32
[Bot]: Great! You've selected UmemeSmart platform. What would you like help with today? 2026-10-19 06:47:32
[User]: PAYMENT 2026-10-19 06:47:47
[Bot]: Sorry to hear that! Let's sort it out. Please share your payment reference *(M-PESA code)* so I can check it. 2026-10-19 06:47:47
User Phone: 254797089028 | Channel: MajiSmart | Status: Active User Message Count: 4 Bot Message Count: 4
[User]: OTHERS 2026-10-19 06:38:51
[Bot]: Please enter your *Account Number* 2026-10-19 06:38:51
[User]: Your app is not working want to confirm my water balance 2026-10-19 06:38:15
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:38:15
[User]: MAJISMART 2026-10-19 06:38:30
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 06:38:30
[User]: Hello Alpha System Support, 2026-10-19 06:37:47
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:37:47
User Phone: 254740803756 | Channel: MajiSmart | Status: Active User Message Count: 3 Bot Message Count: 3
[User]: MAJISMART 2026-10-19 06:24:53
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 06:24:53
[User]: PAYMENT 2026-10-19 06:25:00
[Bot]: Sorry to hear that! Let's sort it out. Please share your payment reference *(M-PESA code)* so I can check it. 2026-10-19 06:25:00
[User]: Ae 2026-10-19 06:24:37
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:24:37
User Phone: 254794332097 | Channel: MajiSmart | Status: Active User Message Count: 5 Bot Message Count: 5
[User]: Hello 2026-10-19 06:20:30
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:20:30
[User]: MAJISMART 2026-10-19 06:20:47
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 06:20:47
[User]: PAYMENT 2026-10-19 06:21:14
[Bot]: Sorry to hear that! Let's sort it out. Please share your payment reference *(M-PESA code)* so I can check it. 2026-10-19 06:21:14
[User]: OTHERS 2026-10-19 06:22:08
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 06:22:08
[User]: PAYMENT 2026-10-19 06:22:14
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 06:22:14
User Phone: 254727465969 | Channel: MajiSmart | Status: Resolved User Message Count: 4 Bot Message Count: 4
[User]: 2602251443 2026-10-19 06:15:08
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:15:08
[User]: MAJISMART 2026-10-19 06:15:38
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 06:15:38
[User]: OTHERS 2026-10-19 06:15:51
[Bot]: Please enter your *Account Number* 2026-10-19 06:15:51
[User]: 2602251443 2026-10-19 06:16:01
[Bot]: I could not locate account 2602251443. Please check the account number and try again. You can also return to the main menu. 2026-10-19 06:16:01
User Phone: 254743719613 | Channel: None | Status: Active User Message Count: 1 Bot Message Count: 1
[User]: My account is showing no available device 2026-10-19 06:11:54
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:11:54
User Phone: 254743719613 | Channel: MajiSmart | Status: Resolved User Message Count: 4 Bot Message Count: 4
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 06:10:31
[User]: Hello Alpha System Support, 2026-10-19 06:10:12
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:10:12
[User]: MAJISMART 2026-10-19 06:10:31
[User]: OTHERS 2026-10-19 06:10:45
[Bot]: Please enter your *Account Number* 2026-10-19 06:10:45
[User]: I don't know the account number 2026-10-19 06:11:38
[Bot]: I could not locate account I don't know the account number. Please check the account number and try again. You can also return to the main menu. 2026-10-19 06:11:38
User Phone: 254726472769 | Channel: MajiSmart | Status: Resolved User Message Count: 5 Bot Message Count: 5
[User]: Hello My alpha Smart app declines attempts to login. Could there be an issue? 2026-10-19 06:05:08
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 06:05:08
[User]: RS2-C707 2026-10-19 06:06:38
[Bot]: I could not locate account RS2-C707. Please check the account number and try again. You can also return to the main menu. 2026-10-19 06:06:38
[User]: MAJISMART 2026-10-19 06:05:29
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 06:05:29
[User]: My alpha Smart app declines attempts to login. Could there be an issue? 2026-10-19 06:05:53
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 06:05:53
[User]: OTHERS 2026-10-19 06:06:15
[Bot]: Please enter your *Account Number* 2026-10-19 06:06:15
User Phone: 254732499677 | Channel: MajiSmart | Status: Active User Message Count: 7 Bot Message Count: 7
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 05:46:45
[User]: Hello Alpha System Support, how can i pay for my waterbill since its not showing up 2026-10-19 05:45:27
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 05:45:27
[User]: OCR_FAILED_NO_CODE 2026-10-19 05:46:08
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 05:46:08
[User]: MAJISMART 2026-10-19 05:46:17
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 05:46:17
[User]: How do i pay it on the app since its not showing up 2026-10-19 05:46:45
[User]: 👆 2026-10-19 05:47:04
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 05:47:04
[User]: PAYMENT 2026-10-19 05:47:15
[Bot]: Sorry to hear that! Let's sort it out. Please share your payment reference *(M-PESA code)* so I can check it. 2026-10-19 05:47:15
[User]: OTHERS 2026-10-19 05:47:24
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 05:47:24
User Phone: 254719483924 | Channel: MajiSmart | Status: Active User Message Count: 9 Bot Message Count: 9
[User]: MAJISMART 2026-10-19 05:08:41
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 05:08:41
[User]: PAYMENT 2026-10-19 05:05:28
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 05:05:28
[User]: MAJISMART 2026-10-19 05:05:37
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 05:05:37
[User]: PAYMENT 2026-10-19 05:05:44
[Bot]: Sorry to hear that! Let's sort it out. Please share your payment reference *(M-PESA code)* so I can check it. 2026-10-19 05:05:44
[User]: Why are you taking ages to resolve tickets? 2026-10-19 05:06:29
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 05:06:29
[User]: PAYMENT 2026-10-19 05:08:34
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 05:08:34
[User]: OTHERS 2026-10-19 05:14:09
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 05:14:09
[User]: PAYMENT 2026-10-19 05:14:27
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 05:14:27
[User]: OTHERS 2026-10-19 05:14:24
[Bot]: I couldn't recognize that payment-reference format. Please check the reference on your receipt and enter it again. 2026-10-19 05:14:24
User Phone: 254727465969 | Channel: MajiSmart | Status: Resolved User Message Count: 4 Bot Message Count: 4
[User]: Hello Alpha System Support, I can't find some menu on maji app in my phone. It's blank. Kindly help. 2026-10-19 04:48:55
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 04:48:55
[User]: MAJISMART 2026-10-19 04:49:12
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 04:49:12
[User]: OTHERS 2026-10-19 04:49:30
[Bot]: Please enter your *Account Number* 2026-10-19 04:49:30
[User]: I can't access anything from the app. It's completely blank. 2026-10-19 04:50:53
[Bot]: I could not locate account I can't access anything from the app. It's completely blank.. Please check the account number and try again. You can also return to the main menu. 2026-10-19 04:50:53
User Phone: 254722751755 | Channel: MajiSmart | Status: Resolved User Message Count: 4 Bot Message Count: 4
[User]: Hello Alpha System Support, why is the device indicating unavailable? 2026-10-19 04:09:10
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 04:09:10
[User]: MAJISMART 2026-10-19 04:09:27
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 04:09:27
[User]: OTHERS 2026-10-19 04:09:46
[Bot]: Please enter your *Account Number* 2026-10-19 04:09:46
[User]: 2602251674 2026-10-19 04:10:06
[Bot]: I could not locate account 2602251674. Please check the account number and try again. You can also return to the main menu. 2026-10-19 04:10:06
User Phone: 254791087950 | Channel: None | Status: Active User Message Count: 1 Bot Message Count: 1
[User]: My app isn't working 2026-10-19 03:59:07
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 03:59:07
User Phone: 254791087950 | Channel: MajiSmart | Status: Resolved User Message Count: 4 Bot Message Count: 4
[User]: Hello Alpha System Support, I can't see my account details on the app and I want to make payments 2026-10-19 03:57:48
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 03:57:48
[User]: MAJISMART 2026-10-19 03:58:07
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 03:58:07
[User]: OTHERS 2026-10-19 03:58:27
[Bot]: Please enter your *Account Number* 2026-10-19 03:58:27
[User]: I don't remember the account number 2026-10-19 03:58:55
[Bot]: I could not locate account I don't remember the account number. Please check the account number and try again. You can also return to the main menu. 2026-10-19 03:58:55
User Phone: KE.2517287135351748 | Channel: MajiSmart | Status: Resolved User Message Count: 5 Bot Message Count: 5
[User]: Hi kindly send me the link to log in The one I have been using is not working 2026-10-19 03:31:43
[Bot]: 🤖 Welcome to Alpha Systems Support Desk! I'm your virtual assistant. To get started, kindly select the platform you need assistance with 2026-10-19 03:31:43
[User]: MAJISMART 2026-10-19 03:33:01
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 03:33:01
[User]: Link to login 2026-10-19 03:33:38
[Bot]: Great! You've selected MajiSmart platform. What would you like help with today? 2026-10-19 03:33:38
[User]: OTHERS 2026-10-19 03:34:07
[Bot]: Please enter your *Account Number* 2026-10-19 03:34:07
[User]: 2501150102 2026-10-19 03:35:24
[Bot]: I could not locate account 2501150102. Please check the account number and try again. You can also return to the main menu. 2026-10-19 03:35:24